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Return Policy

Please review the following terms before initiating a return. All returns require advance authorization through an RMA number.

  1. Returns must comply with the "Returned Goods" Policy and Procedure. Customers are responsible for losses once packages are signed for. Legal ownership transfers to the customer upon delivery signature.

  2. Full credit will be given for shipping errors made by Pharmsource for unopened products damaged in transit, provided it is reported within 24 hours.

  3. All returns require advance authorization via an RMA number (call 877-336-3895).

  4. Other returns may incur a 25% restocking fee at the company's discretion.

  5. Unauthorized returns will not be processed.

  6. The following items are non-returnable: short-dated products, improperly stored items, Schedule II controlled substances, recalled items requiring manufacturer handling, and refrigerated/vaccine products.

  7. Ordering errors are not returnable.

  8. The company reserves rights regarding bulk returns and inactive accounts with outstanding balances.

  9. Products signed for at delivery cannot be returned without written consent and an RMA, or they face quarantine and destruction.

  10. Returns must be pre-authorized by a manager with an RMA number.

  11. Credit processing takes 2-3 weeks.

  12. Dropshipped products follow the manufacturer's return policies.

  13. Repackaged or opened containers are not eligible for return.

  14. For questions, contact your Account Manager or email vetsales@pharmsourceah.com.